Claims and Returns

Dear customer,

If you wish to complain about IONICKISS products or withdraw from the contract, please proceed as follows:

1) fill in the complaint protocol according to the true data (it is also used for returning the goods)
2) send the completed protocol to reklamace@ionickiss.org
3) send the claimed goods free of all impurities to the address:
      Ortus Health s.r.o.
      Nad Oborou 514,
      252 42 Jesenice - Osnice
      Czechia

Our complaints department will contact you no later than the second business day after receiving the e-mail about the complaint / withdrawal from the contract. Your complaint will be processed as soon as possible to your satisfaction.

You can find complete information HERE