Claims and Returns

Dear customer,

If you wish to complain about IONICKISS products or withdraw from the contract, please proceed as follows:

1) fill in the complaint protocol according to the true data (it is also used for returning the goods)
2) send the completed protocol to
3) send the claimed goods free of all impurities to the address:
   Skladon (CWS s.r.o.)
    client: FIRST STEP CONSULTING CZ s.r.o.
    Průmyslová 377
    742 51 Mošnov
    Czech republic

Our complaints department will contact you no later than the second business day after receiving the e-mail about the complaint / withdrawal from the contract. Your complaint will be processed as soon as possible to your satisfaction.

You can find complete information HERE